Net Primates Ltd Status

All Systems Operational

About This Site

Welcome to the Net Primates Status page. This page will show any incidents or updates affecting our platforms. You can also subscribe to incidents for you platform to receive notifications by email. Also follow us on twitter @np_status

Broadband Network Operational

Core Network Operational

Ethernet Network Operational

Email Services + Security / Compliance Operational

Microsoft Office365 Platform Operational

Net Primates Office Operational

Net Primates Cyber Protection Suite Operational

VoIP (Inbound) Operational

VoIP (Outbound) Operational

Voip Exchange / Voxone Platform Operational

Web Hosting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 9, 2025

No incidents reported today.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.

Apr 29, 2025

Issue with loading webpages

Resolved - We have continued to monitor all afternoon and have seen no further reoccurrence of the issue.
Apr 29, 16:44 BST

Monitoring - The vendor has identified the cause of the outage and remediated the issue. We believe the issue has now been resolved and will continue to monitor, if you are still experiencing issues after a restart of your desktop/laptop please contact the Team on support@netprimates.com or call 02381 800800
Apr 29, 11:30 BST

Update - We are continue to investigate this issue however some initial remediation and resolution for users still experiencing the issue has been made by users restarting their desktop/laptop (not shutdown/sleep/reset) but restart.

We will continue to keep you updated.
Apr 29, 11:21 BST

Identified - We have identified the issue and speaking to other industry peers across other sectors globally they are experiencing the same issue.

We are working with the provider to get an estimated fix.
Apr 29, 10:47 BST

Investigating - We are currently investigating customers having issues with loading certain webpages and the perception that your Internet connection has gone down.

This issue that looks to be DNS related and we are working with the provider as a matter of priority.
Apr 29, 10:34 BST

Apr 28, 2025

No incidents reported.

Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.