All Systems Operational

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Welcome to the Net Primates Status page. This page will show any incidents or updates affecting our platforms. You can also subscribe to incidents for you platform to receive notifications by email. Also follow us on twitter @np_status

Broadband Network Operational
Core Network Operational
Ethernet Network Operational
Email Services + Security / Compliance ? Operational
Microsoft Office365 Platform ? Operational
Net Primates Office Operational
Net Primates Security & Support Suite ? Operational
VoIP (Inbound) Operational
VoIP (Outbound) Operational
Voice Exchange Platform Operational
Web Hosting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 28, 2021
Resolved - .
Oct 28, 06:44 BST
Monitoring - DDoS attacks against Broadband and Ethernet customers are still ongoing. Mitigation is in place, however, some customers may experience slower than usual speeds. Please report any further issues to our Support Team.
Oct 22, 20:45 BST
Update - At this time, the Voice platform has returned to service and our offices are now reachable.

You may have to reboot your handsets if you are unable to make calls.

If you require any further assistance please do not hesitate to contact us.
Oct 20, 17:41 BST
Update - We are aware of voice services currently experiencing an issue, this is impacting our office phones.

The carrier is investigating as a matter of high priority.

We can be contact via support@netprimates.com at this time.
Oct 20, 16:13 BST
Identified - Carrier engineers have been alerted to further DDoS attacks against the Broadband and Ethernet customers. Mitigation is in place and customers may experience slower than usual speeds or trouble reaching some websites. Any business-critical websites that cannot be reached can be reported to our support team who will be able to add this to an access-list on your mitigation profile.
Oct 18, 13:16 BST
Oct 27, 2021

No incidents reported.

Oct 26, 2021

No incidents reported.

Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021
Oct 21, 2021

No incidents reported.

Oct 20, 2021
Resolved - At this time, the platform has returned to service and our offices are now reachable.

You may have to reboot your handsets if you are unable to make calls.

If you require any further assistance please do not hesitate to contact us.
Oct 20, 17:41 BST
Identified - We are aware of voice services currently experiencing an issue, this is impacting our office phones.

The carrier is investigating as a matter of high priority.

We can be contact via support@netprimates.com at this time.
Oct 20, 16:23 BST
Oct 19, 2021

No incidents reported.

Oct 18, 2021
Resolved - .
Oct 18, 03:21 BST
Update - Carrier engineers have observed continued attacks throughout the evening and this morning. Further mitigation measures are in place and services are now operational, however, they should be considered at risk. If you have any further issues please contact our Support Team
Oct 15, 12:59 BST
Update - Further DDoS attacks have been observed throughout the course of yesterday afternoon and overnight and are still ongoing.

Carrier engineers continue to react with mitigation in order to minimise impact, however, Ethernet and broadband customers may experience loss of connectivity or slow speeds.
Oct 15, 06:05 BST
Update - Further DDoS attacks have been observed throughout the course of the night and morning and are still ongoing.

Carrier engineers continue to react with mitigation in order to minimise impact, however, Ethernet and broadband customers may experience loss of connectivity or slow speeds.
Oct 14, 12:16 BST
Update - Further DDoS attacks have been observed throughout the course of this afternoon and are still ongoing. Carrier engineers continue to react with mitigation in order to minimise impact, however, Ethernet and broadband customers may experience loss of connectivity or slow speeds.
Oct 13, 17:27 BST
Update - The carrier have observed further DDoS attacks against customers throughout the night and this morning.

They continue to mitigate and minimise customer impact, however, Ethernet and broadband customers may experience loss of connectivity or slow speeds.

If you require a divert to be put in place for any call routing please contact us via our Support Desk.
Oct 13, 10:10 BST
Update - At this time we are seeing certain parts of the network stabilise, however other parts continue to be impacted with slow speeds or drops in connectivity.

Attack traffic has greatly reduced and carrier engineers are monitoring closely and will react to any change in attack volume or vector.
Oct 13, 06:49 BST
Update - Carrier engineers have still continued to observe further DDoS attacks against customers. They continue to mitigate and minimise customer impact, however, Ethernet and broadband customers may experience loss of connectivity or slow speeds.
Oct 12, 20:01 BST
Update - Carrier engineers have observed further DDoS attacks against customers throughout the morning. They continue to mitigate and minimise customer impact, however, Ethernet and broadband customers may experience loss of connectivity or slow speeds.
Oct 12, 11:31 BST
Update - Carrier engineers have observed further DDoS attacks directed at ethernet/broadband customers overnight. They continue to react with mitigation to minimise impact to customers, however some customers may experience intermittent loss of connectivity and slower than usual speeds.
Oct 12, 05:47 BST
Update - Engineers have identified further DDoS attacks against data connectivity customers this afternoon. They are investigating their attack vectors and reacting with mitigation measures.

We have also seen some impact to various Voip services where customers maybe experiencing intermittent loss of service.
Oct 11, 17:48 BST
Update - We have noted that DDoS attacks against the network have recommenced however they are on a smaller scale at this moment. Services remain operational however data customers may continue to experience intermittent / slower than usual speeds.
Oct 11, 13:23 BST
Update - The upstream carrier has not observed any further DDoS attacks on customer connections over the last 48 hours. They are continuing to monitor the network to best protect customers and we will keep you updated on this status issue should the situation change.
Oct 10, 19:57 BST
Monitoring - DDoS attacks against the network are still ongoing however they are on a smaller scale. Services remain operational however data customers may continue to experience intermittent slower than usual speeds.
Oct 9, 10:01 BST
Update - Our carrier is still continuing to suffer from large scale DDoS attacks. The carriers engineering teams are working hard to ensure customers are impacted as little as possible.

Please expect slower than usual speeds and intermittent connectivity to destinations outside of our network.
Oct 8, 15:34 BST
Update - Our carrier is still continuing to suffer from large scale DDoS attacks. The carriers engineers are continuing to mitigate the impact on services. Customers may experience slower speeds than usual and intermittent connectivity to locations outside of our network.
Oct 8, 14:03 BST
Update - Our upstream partner are still continuing to mitigate the impact to our customers across all services following this ongoing DDoS attack on the network.

At this time, some broadband customers and lease line customers may experience slow speeds or drops in connectivity.

Rest assured they are doing everything we can to fully restore services.

We will not email out an update every-time to avoid creating an influx of emails to your mailbox but recommend regularly following https://status.netprimates.uk for updates.
Oct 8, 10:05 BST
Update - Our upstream partner are continuing to mitigate the impact to our customers across all services.

At this time, some broadband customers and lease line customers may experience slow speeds or drops in connectivity.

Rest assured they are doing everything we can to fully restore services.
Oct 8, 07:45 BST
Update - The upstream carrier has identified and are working to mitigate DDoS attacks against the telephony platforms. This is still ongoing.

Voip Exchange is currently suffering from intermittent connectivity and loss of voice.
Oct 7, 22:40 BST
Update - The upstream carrier has identified and are working to mitigate DDoS attacks against the telephony platforms. Voip Exchange is currently suffering from intermittent connectivity and loss of voice.
Oct 7, 17:37 BST
Update - At present we are also seeing impact on various VoIP (Telephone services) but this is being investigated.
Oct 7, 16:36 BST
Identified - We have had reports of slow speeds and intermittent connectivity on data services. This is being investigated as a matter of priority by the upstream carrier and we will issue an update as soon as they can.

We are working to resolve the issue as quickly as possible.
Oct 7, 15:50 BST
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Oct 14, 2021