Microsoft 365 Enhanced Email links returning "An error occurred" when access
Incident Report for Net Primates Ltd
Resolved
We have noted from testing that the issue seems to have been resolved and links are now operational again.

If you are still experiencing issues please reach out to support via support@netprimates.com or call 02381800800
Posted Feb 28, 2023 - 18:57 GMT
Identified
We have been made aware of customers on the Microsoft 365 platform having issues clicking on links contained within emails.

The error being returned when the link is click is -

An error occurred.
Sorry, the page you are looking for is currently unavailable.
Please try again later.

This is an issue with threat protection link scanner platform which is being investigated as a matter of high priority.

If there is an urgent link that you need access to please reach out to support@netprimates.com and we will attempt to assist with access in the interim whilst the issue is resolved.
Posted Feb 28, 2023 - 16:41 GMT
This incident affected: Email Services + Security / Compliance and Microsoft Office365 Platform.